Frequently Asked Questions

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General FAQs Drone FAQs Boat FAQs

General FAQs

1. Can I exchange a gift I received for something else?
Yes! Please contact us at and include the order number and buyer's name from the original purchase. After a quick verification, we can apply the gift cost to your exchange.
2. Do you ship internationally?
No, but we also have online stores in Mexico, Australia and Canada. Contact us at for more detailed info.
3. What methods of payment do you accept?
We accept major credit cards, Apple Pay, Amazon Pay and Paypal. We do not accept money orders or gift cards, and we have no layaway program.
4. How fast is your shipping?
Our standard shipping takes 7-10 business days; or, you can get it quicker with expedited shipping that takes 3.5 days.
5. Do you offer discounts on bulk orders?
Sounds like a party! Please email us or contact us at for a quote and include the name of the item you want to purchase, quantity, shipping address and desired delivery date.
6. My box is missing an item. What do I do?
Whoops! We'll get right on it once you email us at with your order number and the name of the missing item.
7. Where do I find my order number?
Check your account history or the order confirmation email we sent you. (Don't forget to check your spam inbox if your email filters are set on high.)
8. Can I review your products on my website/social media?
Of course! Please include a link to our page and let us know about it! We'd love to stay connected to your blog or social media page!
9. My question is not listed here.
Sorry we missed something! Feel free to submit additional questions at If your question is related to a specific order, please include your order number in the message.

Drone FAQs

1. What drone should I buy as a gift?
Our Drone Buyer's Guide is a great place to start! Our drones are separated into drones for beginners, intermediate and advanced user categories. Visit: to see our Drone Buying Guide.
2. Are drones easy to fly right out of the box?
We always recommend reviewing the the drone user manual first. Ease of use will come with practice and familiarity of the drone controls.
3. Do I have to register my drone with the FAA?
Possibly. Because rules and regulations are always changing, check the FAA website at:
4. Can I fly my drone if I live near an airport?
There are rules if you want to fly a drone or quadcopter within 5 miles of an airport. Please check the FAA site
5. Can a drone fly in all weather conditions?
Mild, dry, low wind conditions are ideal when flying your drone. Rain or snow conditions can be hazardous for the electrical components, which need to stay dry to function.
6. Where can I find spare parts for my drone?
For parts and accessories, please email us at
7. In addition to the drone should I buy extra parts to go with it?
It’s always good to be prepared! Extra batteries are great to have on hand for more flight time. Chargers, extra propellers and propeller guards are also available.
8. What is FPV?
FPV stands for First Person View. For drones with cameras, real-time FPV footage can be shown on the transmitter screen or your mobile device screen (if Wi-Fi compatible).
9. Can I see the drone's flight in real time on my phone?
Review your drone user manual to see if your drone has Wi-Fi FPV app control. If so, this feature will allow you to have a live video first person view of your flight.
10. Will images be stored on an SD card??
Depending on the model of your drone, the images and video will either be saved to an SD card in your drone or to your camera roll on your mobile device.
11. How do I take photos and video with the quadcopter?
Most transmitters and mobile apps have a camera button feature to capture images and video. Please review your drone user manual for model specific instructions.
12. Are there any basic drone tutorial videos I can watch?
Yes! Please check out our New Pilot Playlist on our Force1 YouTube channel.
13. Why doesn’t the left lever return to the center position on its own like the right throttle on the drone transmitter?
Review your drone user manual to see if your drone has altitude hold; the left throttle will only return to the center position for drones that include this feature.
14. Why is the drone transmitter beeping?
Review the troubleshooting section in your drone manual; check the battery charges on the drone and transmitter. Replace if necessary.
15. The propeller on the RC drone is not spinning.
1. If the RC drone motor is spinning, but not the propeller, it’s possible the smaller gear has disengaged from the larger gear. Try pushing the propeller down, which should fix the issue.
2. Check the drone motor/propeller for debris and clear away if necessary.
3. Add a small ammount of electronic-safe lubricant to the non-working motor.
4. For replacement propellers, please email us at
16. Why did the drone motor(s) stop?
1. Add a small ammount of electronic-safe lubricant to the non-working drone motor and test the motor.
2. Clear any debris or hair that might be caught in the drone motors.
3. For replacement motors, please email us at
17. Can I use oil on the motors or propellers of the drone?
Yes, as long as it's safe for electronics.
18. My remote control drone is drifting too much in one direction.
1. If your drone includes a trim adjustment feature, push the trim button in the opposite way the drone is drifting to correct its direction.
2. Recalibration of the drone's gyro could solve the issue. Review your drone's user manual for drone calibration instructions.
3. For some models, reset the gyro by spinning the drone to calibrate it; turn the drone on and spin the drone clockwise until the lights change then point the front of the drone straight up in the air and spin it clockwise until the lights turn solid.
4. If one of the motors is moving slower than the others, replace the motor.
19. Why doesn't the trim button on my drone remote work?
In some cases, your quadcopter transmitter might have a non-functioning trim button. Review your drone's user manual to see if your drone includes a trim adjustment feature. (Many drones including "UDI" in the model number have non-functioning trim buttons.) If your drone is not a UDI model and you feel your trim button isn't working, please contact us at Contact us at for further assistance!
20. Having trouble pairing the F100/F100Ghost drone with the transmitter
1. While turning on the transmitter, press and hold the red button on the top left (this will put the transmitter in pairing mode).
2. Let go of the red button once the transmitter is on.
3. Turn on your drone and put it on a level surface, you will hear several beeps.
4. Once the beeping has stopped, the drone is paired with the transmitter.
5. Turn the motors on by pushing the throttle button all the way down and pressing the red button on the top left again.
6. Turn off the motors by pushing the throttle button all the way down and pressing and holding the red button again.

Please watch this video for a demonstartion of the drone pairing process:
21. How do I pair my UDI818A HD+ drone with the transmitter?
1. Make sure the drone and transmitter batteries are fully charged.
2. Plug the battery into the drone and place on an even surface.
3. To start, push the left throttle all the way down.
4. Turn on the transmitter and you will hear one beep; the light will flash rapidly on the transmitter.
5. Push only the left throttle up, then down.
6. 3 beeps will sound to indicate a successful pairing.
22. How do I pair my Shadow or Specter drone with my transmitter?
1. Press and hold the top-left red button while powering on the drone transmitter.
2. The transmitter will beep twice, and the indicator light will flash green as it establishes a GPS satellite signal.
3. Immediately insert the drone battery once the indicator light starts flashing.
4. The transmitter will emit a single beep sound, and the signal icon will appear on the LCD screen, signalling a successfully pairing with the transmitter.
23. Why is the unlock button not working on my F100/F100Ghost?
Review the drone user manual to calibrate the drone. Try calibrating both the drone AND the transmitter. If the results are the same, repeat the drone pairing process:
1. Start with the transmitter and drone off.
2. Turn the drone on.
3. Push and hold the red unlock button while turning on the transmitter.
4. Release the red button.
5. Push the left stick up, then all the way down, until you hear a long beep.
6. Push the red button again; the propellers should start to spin with the drone lights on. To turn the propellers off, push and hold the red button again.
24. How long is this drone's flight time?
Flight times vary by drone model, but typically range between 5-20 minutes. Review your drone user manual for an estimate, and keep in mind that flying style (tricks, high speeds, photo/video recording, etc.) and environment can have an impact on flight time as well as overall battery life.
25. How long does it take to charge the batteries?
Charging time varies by drone model. Most batteries will fully charge in 1-2 hours. Please review the drone user manual for charging instructions.
26. Can I use a more powerful battery?
Please avoid using unapproved parts, batteries or accessories with your remote controlled drone.
27. Does the drone remote control (transmitter) take special batteries?
Most transmitters use standard, rechargeable AA batteries.
28. Why won't the propellers spin?
Check propellers to make sure they're undamaged and properly installed on the correct motor. Improper installation can render the drone inoperable.
29. Why can't I see what my drone sees on my phone via the app?
Your mobile device must be connected to the drone's Wi-Fi signal. Turn the drone on and go to your mobile device settings to find your drone's Wi-Fi signal (which is different from your Bluetooth icon). If the result is the same while connected, try uninstalling and reinstalling the app and make sure your phone's OS is fully updated.
30. Why won't my drone batteries work, or stay charged?
Most drone batteries need to charge for 1-2 hours. Test your batteries after charging to ensure the charger is working properly. Do not store the batteries partially charged. Keep in mind: Li-Po batteries will deplete over time; if your batteries have seen lots of use, consider purchasing new batteries.
31. Can I send my item in for repair?
We don't have a drone repair service at this time, but if you've registered your drone for our free DroneSaver™ warranty, your drone is protected from manufacturer defect for 90 days. For replacement parts, please email us at
32. Do your drones come with a warranty?
Yes! To register for our free Dronesaver™ Warranty, visit:
33. Why won't my drone and remote control (transmitter) pair?
Please review your drone user manual for the pairing sequence that is specific to your drone. The Force1 YouTube page is another great source for drone tutorials. If you still have questions, please contact us at: Contact us at
34. Can I attach a GoPro or Runcam to my drone?
Review your drone user manual to see which devices are compatible with your drone. Please avoid using unapproved parts, batteries or accessories with your drone.
35. What's the difference between 5G and 5GHz?
For drones, 5GHz refers to transmitter bandwidth. This is sometimes referred to as "5G," although it has nothing to do with your phone's network (4G, LTE, etc.) capability.
36. How long does it take for the Scoot mini drone to charge?
Not long - about 35 minutes! Scoot mini drones are always eager to get back in the air ASAP, and these flying toys fully charge fast.
37. How long will the Scoot mini drone fly for?
Scoot drones for kids and adults can last up to 8 minutes of continuous flight per charge. The mini drone will flash its red light when it's low on juice.
38. Help – my Scoot is flying wild!
Follow these steps to calibrate your mini drone:
1. Hold the drone upside down and press the power switch to turn on.
2. Once the drone’s light turns green, press the power switch quickly two more times; the drone’s light will cycle through different colors: blue, red and green.
3. While the light is flashing, place the drone on a solid surface.
4. When the light turns to solid green, the drone is fully calibrated.
39. Scoot keeps bumping into walls/flying wild.
Follow these simple steps:
1. Hold the drone upside down and press the power switch to turn on.
2. Once the drone’s light turns green, press the power switch quickly two more times; the drone’s light will cycle through different colors: blue, red and green.
3. While the light is flashing, place the drone on a solid surface.
4. When the light turns to solid green, the drone is fully calibrated.
40. Why is the UFO 4000 LED drone beeping?
The UFO 4000 remote control drone beeps to let you know Headless Mode is engaged. Headless Mode orients this small drone quadcopter to the remote so the directional controls always match the way you're facing.
41. What is the maximum signal distance of the Monarch mini drone?
The unique palm remote for these small drones requires an operating distance within 20 meters.
42. How do I know when the wall climbing remote control cars are done charging?
Your RC car USB charging cable will light red when charging, and off when fully charged. A full wall climbing car charge takes 35-45 minutes.

Boat FAQs

1. The transmitter turns on but the RC boat isn’t running.
The RC boat will not run unless it’s in the water. This safety feature is included on all of our RC boats.
2. Water is leaking into the RC boat with each use.
It's normal to have some water in the hull of the RC boat after use. Before storing, make sure to thoroughly dry the electric boat.
3. Can I use the RC boat in salt water?
Please do not use any of our RC boats in salt water; the salt will damage the toy boat.
4. The rudder on the electric boat won’t turn in one direction.
The servo receives the signal that controls the electric boat's rudder; make sure the servo hasn't slipped out of position. Make sure the control rod is in place to connect the servo to the rudder.
5. Can two electric boats run side by side?
Yes! Make sure to pair the RC boats separately. Turn one on and pair it with the transmitter before proceeding to the second RC boat.
6. Are there any videos available to see how the RC toy works?
Yes, please vist our Force1 channel on YouTube. This video for the UDI001 Venom RC boat is a great place to start:
7. What's a good starting age for operating remote-controlled toy boats?
It’s up to the parent to decide. We recommend that all children be supervised closely when operating RC toys. Typically, we suggest around 8 years old for the youngest RC beginners.
8. Where can I purchase spare parts for RC boats?
For spare parts for the RC boat, please email us at
9. How long does it take to charge the batteries for the RC boat?
Charging the boat battery typically takes about 1-1.5 hours.
10. The steering is locked on the remote control boat.
If the steering locks, check for water in the RC boat. Empty all the water from inside the boat and let it dry out. Check the white rubber tubing on the back side of the hull and secure if necessary.
11. Is there a power switch on the remote control boat?
Nope! There is no power switch on the electric boat. Once you plug the battery in and place the boat in the water, it's ready for pairing.
12. Why does my remote control boat start off moving slow for a few seconds and then speed up quickly?
The RC boat always starts off slow. Once it can get up out of the water on a plane, it can reach higher speeds. This occurs in real boats as well.
13. What if the electric boat capsizes?
 There is a capsize recovery feature on the RC transmitter; simply move the throttle forward and backward and the RC boat should flip over.
14. What size of battery does the remote control transmitter need?
The remote control requires 4 AA batteries.
15. Can the RC boat be used in a body of water with vegetation?
Use caution in vegetation. You don’t want the remote controlled boat to get caught or stuck. Clear any debris form the electric boat after each use.
16. Is there a warranty for the toy boat?
We offer a 30-day warranty against manufacturer defects for all RC boats, RC cars and drones. For warranty information, please visit:
17. My question is not listed here.
Don't see your question? Please contact us at: